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PRIVACY POLICY

At NOUS, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our webshop.

1. Information We Collect

When you visit our website, we automatically collect certain information about your device, including:

  • Web browser, IP address, time zone
  • Cookies and browsing behavior on our site

When you make a purchase or attempt to make a purchase, we collect:

  • Name
  • Billing and shipping address
  • Payment information (processed securely via Shopify)
  • Email address
  • Phone number (if provided)

If you subscribe to our newsletter, we collect:

  • Your email address (via Mailchimp)

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you (order confirmations, shipping updates)
  • Screen orders for potential risk or fraud
  • Improve and optimize our website
  • Send marketing emails (only if you have opted in)

3. Email Marketing (Mailchimp)

If you subscribe to our newsletter, your email address will be stored and processed through Mailchimp. You can unsubscribe at any time by clicking the link in the footer of our emails.

4. Sharing Your Information

We share your personal information with trusted third parties to help us operate our business, including:

  • Shopify (our e-commerce platform)
  • Payment providers
  • Shipping partners
  • Mailchimp (for email marketing)

These parties only process your data to the extent necessary to perform their services.

5. Cookies

We use cookies to enhance your browsing experience and analyze website traffic. You can control or disable cookies through your browser settings.

6. Data Retention

We retain your order information for our records unless and until you ask us to delete this information.

7. Your Rights

If you are a resident of the European Economic Area (EEA), you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to processing
  • Withdraw consent at any time

To exercise these rights, please contact us using the details below.

8. Data Security

We take reasonable precautions to protect your personal information and follow industry best practices to ensure it is not lost, misused, accessed, or disclosed.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons.

10. Contact Us

For more information about our privacy practices, or if you have questions, please contact us at:

Email: info@nous-antwerp.com
Business Name: NOUS

Last updated: 21-04-2026